08 AprA Brief Guide To Human Resource Management

Introduction

Human Resource Management, or HRM for short, is one of the most critical factors in running a prosperous company, although it is not always handled with the time and focus that it deserves. To fully understand what HRM is and its influence on the success or failure of a company, we first need to know what it means.

The function of Human Resource Management is to recruit, develop and use the staff within an enterprise in the manner in which is most appropriate to achieving the aims and objectives of the enterprise.

This essentially translates to “using people in the business in the best way possible” though that would be an over-simplified statement that doesn’t echo the true nature and range of HRM. HRM describes all of the techniques and processes that are involved in ensuring that all members of staff in a company are pulling in the same direction, and more significantly, in the right direction.

At its center, HRM brings together three primary elements that are fundamental to the productive output of the workforce. These elements include motivation, management and leadership, and organisational structures. Consequently, HRM can be applied to all levels of management inside your business, not just the shop floor personnel, and it may even be used to modify the framework of those levels of management as well. It is a wide-ranging subject that is explored in more detail in this article.

Why is it Necessary?

Quite simply, companies don’t work without workers. As a result, some level of human resource management is required for any organisation to operate at all, let alone in an efficient and profitable manner. Even if you don’t realise exactly how HRM affects the daily running of your enterprise you will certainly be using some form of HRM in order to keep trading.

Human Resource Management has an effect on every level of your corporate activities with various degrees of visibility. The most obvious HRM tasks involve the hiring and firing of employees as well as financial systems such as payroll. It may also impact on motivation and communication within your business, which are much more intangible aspects but are critical nonetheless.

It also goes without saying that each organisation is different and will have a unique set of challenges to face and opportunities to take advantage of. HRM can act as a versatile tool that translates workforce potential into financial gains and can adjust to fully utilise the strengths of your company.

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Impact on Business

Whilst this all sounds very interesting and significant, how does it actually influence the daily operations of your business, and more importantly, how will it help to enhance the performance and profitability of your firm? The impact of HRM can be broken down into the following areas.

Recruitment & Training

This is probably the part of a company that is most affiliated with human resources – recruitment. Nearly every company in the world, and particularly businesses that are expanding, need to recruit people to work for them. Either existing employees have left, or new possibilities have arisen which mean there are jobs that must be filled. HRM can make sure your recruitment process gets the appropriate people into the right jobs at an affordable price.

It is also important to keep your staff training procedures up to date to make certain that your staff is fully capable of doing the job they are there to do. Whether it is a fresh piece of legislation or a new piece of technology that changes the marketplace, there is an on-going need to keep your business up-to-date and ready to make use of any opportunity.

You may also discover that the costly practice of external recruitment can be avoided if your company has sufficient training facilities in place. It is much easier to teach an existing employee to a higher level and then use external recruitment to fill the gap remaining at the lower level than it is to recruit directly to a higher level. This technique can be used at almost every grade of management inside your company.

Employee Relations

Once you have the right people working for you it is necessary to keep them working for you, and to be sure they are doing a decent job. This can be accomplished by means of good employee relations. The most obvious employee relations exercise is the art of motivation – a broad topic by itself – but other worker relations issues may include disciplinary and grievance management. All of these factors are an essential part of the overall HRM strategy.

Finances

You can’t keep employees at your organisation by good motivational techniques alone. They’ll want to be paid a fair sum and on time. Payroll ought to be one of the very first systems that is created when you start a company, but they still need to be maintained and updated when staff join, leave or change pay grade. Incorrect management of your payroll system can quickly lead to disaster in terms of your staff.

Industrial Relations

Many firms will have to deal with trade union or other workers rights establishments which can be incredibly forceful when protecting the interests of their members. When dealing with such bodies it is beneficial to have people within your company who can communicate comfortably with them whilst keeping the interests of your own organisation in mind as well.

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Workforce Planning

We have seen the effect that human resource management may have on a company and overall it seems like good HRM will have a beneficial effect on any organisation. As a rule, this is the case, but good HRM does not just happen overnight. It should be designed according to the goals of the company and then performed thoroughly.

One way to apply HRM ideas to your business is through workforce planning – a process that has the aim of making sure your staff can complete the upcoming tasks needed for your business to be successful.

Definition

Workforce planning is the method of anticipating ahead of time the human resource requirements of any enterprise, both in terms of the quantity of employees necessary and the appropriate skill mix. Recruitment and training procedures are devised with a long term emphasis in order to ensure that the company is able to operate without being limited by a shortage of appropriate labour.

Requirements

Analysing your workforce requirements is vital to the proper planning of your staff in the short-term and long-term future. If your company is subject to seasonal changes in demand, for example in the tourism industry, or is prone to seasonal fluctuations in workforce then your workforce planning has to take these variables into consideration. Also bear in mind any approaching retirements or intervals of maternity/paternity leave or you could experience a shortage of qualified workers.

Recruitment

Whether you are recruiting externally or from within your existing workforce you still want to find the right person to fill the role. As part of your workforce planning you ought to draw up a job description that details the function that will be undertaken as well as a person specification which will give an indication of the type of person that would be a good fit for the job and your organisation.

Selection

The selection process can be as involved or as easy as you deem necessary. Outside of standard job interviews there are several ways you can learn about candidates for your jobs, including aptitude tests, group interviews and even psychometric testing.

Training & Development

The principal goal of staff training and development is to develop a much better standard of worker in your organisation. Workforce planning can use training to plug upcoming gaps in the skill set of your workforce which is generally faster and more cost effective than external recruitment. Training and development can also go some way towards motivating your employees.

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Workforce Motivation

It practically goes without saying that well motivated employees are going to produce a better standard of output and have a higher quantity of production than unhappy workers. This improved working rate will inevitably lead to a rise in the profitability of a business. Yet motivation is still a bit of taboo topic amongst some managers.

Essentially, all motivational practices can be separated into two models that are often referred to as the “carrot and stick” approach to motivation. The analogy refers to the two approaches to make a donkey carry your belongings, either by tempting it with a carrot, or threatening it with a hit from a stick! It is a relatively old idea but the principle is still relevant to companies today.

Whether you use the carrot strategy or the stick approach will largely depend on your own management style, as well as the business you work in and the type of people that you hire.

Financial

The most typical financial motivators are payment schemes. You can pay staff in many different ways, either a set amount for a set service, by an hourly or daily rate, or a rate related to production, such as a commission structure. Whatever method is employed, the workforce is motivated to work because they will receive money for doing so.

Another financial motivation method involves what are known as incentive schemes, where by additional financial rewards are given out for good performance. This may include commission beyond a fixed salary, performance-related pay grades or even offering a share of company profits. Again, the motivating aspect here is the money alone.

Non-financial

Many human resource theorists have their own thoughts about the different factors that motivate people to do the job, although these are often seen as an added bonus to an employee. It is widely acknowledged that money is the critical motivational factor for the vast majority of people. If you would like to learn more about these ideas I would recommend looking up the work of Elton Mayo, Abraham Maslow as well as Fredrick Herzberg.

The Changing Face of HRM

As previously stated, HRM is a versatile tool that is there to match the features of your staff to the objectives of your business. As a result, it has had to keep changing to a business climate that is continuously changing for one reason or another.

Maybe there is a new piece of government law that may have an impact of how your company can carry out its operations, or maybe a fresh manufacturing technology will come along that will revolutionise your industry. Either way, if you want to make sure that your workforce is performing to its optimum level then your HRM system should be adaptive enough to cope with an ever-changing world.

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